Cancellation and Refund Policy
Effective Date: 22.01.2025
At Vikalps (registered as Tattva Enterprises), we strive to ensure customer satisfaction. This Cancellation and Refund Policy outlines the conditions under which you may cancel an order and request a refund.
1. Order Cancellation
Before Shipment: You may cancel your order within 12 hours of placing it by contacting our support team at support@vikalps.in
After Shipment: Once the order has been shipped, it cannot be canceled. However, you may request a return/refund as per our refund policy.
We reserve the right to cancel orders due to unforeseen circumstances, such as stock unavailability or payment verification issues. In such cases, a full refund will be issued.
2. Return & Refund Eligibility
Refunds will be provided under the following conditions:
Damaged or Defective Products: If you receive a damaged or defective item, you must report it within 48 hours of delivery with clear images.
Incorrect Items: If you receive the wrong product, notify us within 48 hours of delivery.
Quality Concerns: If you are unsatisfied with the product quality, please contact us with valid reasons for consideration.
Unopened & Unused Products: Returns are accepted only for unopened and unused products within 7 days of delivery.
3. Non-Returnable Items
Due to the nature of our food products, the following items are non-returnable:
Opened or used products.
Products returned after 7 days of delivery.
Items without original packaging or missing accessories.
Products damaged due to improper handling by the customer.
4. Refund Process
Approved refunds will be processed within 7-10 business days after verification.
Refunds will be issued to the original payment method or as store credit.
Shipping charges (if applicable) are non-refundable unless the return is due to our error.
5. Exchange Policy
We do not offer direct exchanges. If you need a replacement, please place a new order after returning the original item (if eligible).
6. How to Initiate a Return/Refund
To request a refund or return, please contact us at:
Tattva Enterprises
support@vikalps.in
Include your order number, reason for return, and supporting images (if applicable).
By purchasing from us, you agree to the terms outlined in this Cancellation and Refund Policy.