Shipping Policy
Effective Date: 22.01.2025
At Vikalps (registered as Tattva Enterprises), we are committed to delivering our natural healthy snacks, including makhana and chana sattu, in a timely and efficient manner. This Shipping Policy outlines our shipping processes, timelines, and terms.
1. Shipping Locations
We currently ship across India. If you are located outside our serviceable areas, please contact us before placing an order.
2. Processing Time
Orders are typically processed within 1-2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
In case of delays due to unforeseen circumstances, we will notify you via email or phone.
3. Shipping Time & Delivery
Standard delivery: 3-7 business days depending on location.
Express delivery: 1-3 business days (available for select locations at an additional cost).
Delivery timelines may vary based on factors such as weather conditions, remote locations, or courier delays.
4. Shipping Charges
Orders below this threshold will be charged a nominal shipping fee, which will be displayed at checkout.
Express shipping charges (if applicable) will be calculated based on location and order weight.
5. Order Tracking
Once shipped, you will receive a tracking number via email or SMS.
You can track your order status through our website or the courier partner’s website.
6. Order Delays & Issues
If your order is delayed beyond the estimated delivery time, please contact our support team at support@vikalps.in
If your package is lost or damaged during transit, we will initiate a resolution after verifying the issue with our courier partners.
7. Address & Contact Information
Ensure your shipping address is accurate to avoid delivery failures.
If an incorrect address is provided, re-shipping charges may apply.
8. International Shipping
Currently, we do not offer international shipping. Stay tuned for updates as we expand our services.
9. Contact Us
For any shipping-related queries, contact us at:
Tattva Enterprises
support@vikalps.in
By placing an order with us, you agree to the terms outlined in this Shipping Policy.